FAQs
Orders:
Are you able to hold, delay or combine orders?
We strive to accommodate your needs as best as we can. While we generally cannot hold or delay orders once they are placed, we can sometimes combine orders if they are still in processing. Please contact us at info@christyhome.com with your specific request, and we’ll do our best to assist you.
What methods of payment do you accept?
Christy offers secure and instant credit and debit card payments including Visa, Master Card, Discover, Apple Pay, Pay Pal and American Express. Please note that the payment will be validated and your card will be debited when you confirm the order.
Will I be charged sales tax?
Yes, we will be charging GST, PST, & HST when applicable.
What’s the status of my order?
We'll send you a confirmation email with a delivery tracking number once the order has been dispatched. You can also track your order by clicking on Track Here . In case you do not receive an order confirmation email or tracking details within 1 business day, please contact us at info@christyhome.com or chat with us.
What if I need modifications to my order?
Once an order is placed, we cannot modify or cancel it. If you need to request a change, please contact us at info@christyhome.com within 30 minutes of placing your order. We will do our best to accommodate your request, but we cannot guarantee that modifications or cancellations will be processed due to our aim to dispatch orders as quickly as possible.
If your order is already on its way and you no longer wish to keep it, you can return the parcel through our returns portal. We offer free returns for your convenience.
How do I cancel my order?
Once an order is placed, we cannot modify or cancel it. If you need to request a change, please contact us at info@christyhome.com within 30 minutes of placing your order. We will do our best to accommodate your request, but we cannot guarantee that modifications or cancellations will be processed due to our aim to dispatch orders as quickly as possible.
If your order is already on its way and you no longer wish to keep it, you can return the parcel through our returns portal. We offer free returns for your convenience.
Shipping:
How do I get my order expedited?
Customers have the option to upgrade to 3 business days delivery for an additional fee of $20. Please note that expedite shipping delivery is only available Monday through Friday and is not supported for ADO/DPO/FPO locations. To ensure same-day shipping, orders must be placed by 12pm EST. Expedited shipping will not be available during sale periods
Is international shipping available?
Currently, we are unable to deliver outside the US. However, you can contact us at info@christyhome.com for information on international stockists. Alternatively, we can explore the possibility of arranging delivery to you, though please be aware that shipping fees, taxes, and customs charges will be your responsibility. Please note that we do not accept returns for international orders.When will I get my order?
What if I need to change my shipping address?
Shipping address changes can only be made before your order has been dispatched. Once the order is on its way, any address adjustments must be handled directly through the courier service responsible for your delivery.
What shipping carrier do you use?
We use USPS ground and Fedex for our services.
Is free shipping available?
All orders totaling $50 or more qualify for free standard shipping. If you choose expedited shipping, an additional fee of $20 will apply to all orders.
What if I do not receive tracking information?
We'll send you a confirmation email with a delivery tracking number once the order has been dispatched. You can also track your order by clicking on Track Here. In case you do not receive an order confirmation email or tracking details within 1 business day, please contact us at info@christyhome.com or chat with us.
I received the wrong item. What should I do?
Please contact us at info@christyhome.com with your order details, and we’ll assist you in resolving the issue promptly. We'll work to ensure you receive the correct item as soon as possible. The wrong item is to be returned back to us via our returns portal.
My tracking says order is delivered but I haven’t received it?
If your tracking information shows that your order has been delivered but you haven't received it, please check with your local delivery carrier or neighbors to see if the package was left in an alternate location. If you still can't locate it, contact us at info@christyhome.com with your order details, and we will assist you in resolving the issue.
Returns:
What is your return policy?
You can return your item within 30 days of delivery and receive a full refund in the original payment form. If payment was made using a gift card along with another form of payment, the refund will be first applied back onto the gift card. Any remaining credit will be applied to the form of payment.
International orders are final sale and are not eligible for returns.
Returned items must be unused, and in original packaging with tags attached. If your order contains a freebie and you are returning any item in the order, you will need to return the freebie.
How can I return my order?
Please use our “RETURNS TOOL” to initiate your return.
When will I receive my refund?
Once we have received the item a refund will be issued to your original payment method within 7 working days subject to quality check.
How can I exchange my order?
Currently, our exchange process is not yet automated, but we're working on it. For exchange requests, please contact us at info@christyhome.com with your order details. We'll guide you through the process. You'll need to return the item using our “RETURNS TOOL” and we'll arrange for a new order to be dispatched in exchange.
What is the return policy for Freebies?
Freebies are not eligible for return unless the entire order is being returned. If you need to return your order, please ensure that all items, including any freebies, are included.
Sales/Events/Promotions:
What if an item is out of stock during the sale?
Sale items are available only while supplies last. Once an item is restocked, the sale discount will no longer apply.
I missed applying my promotional code?
To avoid any inconvenience from an order cancellation, we can usually refund the coupon amount. Please contact us at info@christyhome.com for assistance, and we'll help you resolve the issue.
I ordered before and now the items are on sale?
While we generally can’t offer refunds or price adjustments for past orders, we’d be happy to explore any available options or promotions for your future purchases. Please reach out to us at info@christyhome.com, and we'll do our best to assist you.
Bath:
What certifications do your bath products have?
For our Towel we have below certifications
- GOTs (Organic Cotton STD)
- Egyptian Cotton
- Supima Cotton
- Hygro Cotton
- BCI Cotton
How can I avoid discoloring my new towels?
To avoid discoloring following are the recommendations:
- We recommend to wash similar colours together.
- Use non-bio detergent.
- Do not use bleach and softener - Also, don't use detergent which have bleaching agents.
How should I care for my towels?
You can adhere to our “Care Guide” for instructions.
Products:
How can I determine the appropriate size to purchase?
Check out our helpful size guides to ensure you find the perfect fit for your Christy products. Please note that the size guides are not product specific and must be taken as a guide, to get the exact measurements of a specific product please view the product page.
What should I do if the item I wanted is no longer available?
We typically remove items from our website after they are completely sold out. If you are looking for something specific, email us with a design name, or a photo and detailed description, and we will do our best to assist you in finding a match.
Account:
Why create a Christy's account?
Setting up an account provides you with exclusive benefits, and peace of mind. Enjoy features like wish lists, order tracking & earlier access to new products and sales.
How do I set up my Christy account?
You can click here to create an account
Packaging:
Is Christy's packaging recyclable?
My package was damaged, and items were missing. What should I do?
Please contact us at info@christyhome.com with your order details and photos of the damage. We’ll investigate the issue and work to resolve it as quickly as possible.
What should I do if I receive a faulty item?
Please contact us at info@christyhome.com with your order details and photos of the faulty item received. We’ll investigate the issue and work to resolve it as quickly as possible.
